SHIN Backpack

We generally ship out orders within 2-4 business days. For our Pre-Order Policy, please viist our policy page for more information!

We are not responsible for Lost, Damaged, or Stolen packages/mail. Every issue will be handled on a case by case basis, if you need help with an order please email headtoheadbattles@gmail.com.

If you want to RETURN an item you have 15 days after you have received the product. Every item must be returned with its original packaging intact as well as all the ORIGINAL contents of the package as well. You can return it for a full refund or a different product from the original.

Every item is inspected before it gets packed BUT if it does get damaged via transit ONLY partial refunds will be given as we are not responsible for it getting damaged in transit.

PRE-ORDER ITEMS POLICY

Thank you for your support & interest! We want to ensure a seamless and satisfactory experience for all our customers. Before placing a pre-order, please review the following policy regarding pre-order items:

1. Definition of Pre-Order: Pre-order refers to the purchase of an item that is currently not in stock but is expected to be available for shipment at a later date. By placing a pre-order, you are reserving the item in advance.
2. Pre-Order Availability: The estimated availability and shipment dates for pre-order items will be clearly indicated on the product page. Please note that these dates are subject to change due to unforeseen circumstances such as production delays or supplier issues.
3. Payment: When placing a pre-order, the full payment amount will be charged at the time of purchase, including any applicable taxes, shipping, and handling fees. By completing the purchase, you acknowledge and accept that the payment is non-refundable.
4. Order Fulfillment: Pre-order items will be fulfilled and shipped as soon as they become available in our inventory. We strive to dispatch pre-order items promptly upon receipt, but delays may occur beyond our control. We appreciate your patience and understanding in such situations.
5. Combining Pre-Order and In-Stock Items: If your order includes both pre-order and in-stock items, we will wait until all items are available before shipping the entire order together. If you prefer to receive the in-stock items first, please place separate orders.
6. Communication: We will provide regular updates regarding the status of your pre-order item, including any changes to the estimated availability or shipment dates. These updates will be communicated via email, and it is essential to provide an accurate and up-to-date email address during the purchase process.
7. Cancellations and Changes: If you wish to cancel or modify your pre-order, please contact our customer support team at headtoheadbattles@gmail.com as soon as possible. While we will do our best to accommodate your request, please note that once an item enters the shipping process, cancellations or modifications may not be possible.
8. Returns and Exchanges: Our standard return and exchange policies apply to pre-order items once they are received. Please refer to our website's Return Policy for detailed instructions on initiating a return or exchange.
9. Availability Guarantee: While we strive to fulfill all pre-orders, occasionally, circumstances beyond our control may prevent us from obtaining inventory. In such cases, we will notify you promptly and provide a full refund for the pre-ordered item.
10. Pre-Order Price Guarantee: The price you pay for a pre-order item is the price listed at the time of purchase. Even if the item's price changes before the release or shipment date, you will not be required to pay the increased price.

Please take the time to read and understand our pre-order policy before proceeding with your purchase. If you have any further questions or require assistance, please don't hesitate to contact our customer support team. We appreciate your support and look forward to delivering exceptional products to you.